My 16 year old AV receiver had no HDMI ports, so I needed an upgrade -- both for a new receiver and to fish new cables through the wall to connect with the TV. Lauren, in customer service, supplied me with a number of receiver options via email. They recommend Yamaha AV receivers and I was happy to select a mid-range RX-A780. Tim arrived on time for the installation with the new receiver in hand. In short order he had yanked the old component cables, installed the new HDMI cables, set up the receiver, calibrated it, made sure that all the attached devices worked as expected, cleaned up the area, and was on his way in about an hour. He even made a few changes to the remote that made the whole system work better. So, 5 stars for the whole team, I would happily ask them back.